Work Order Issues?

We understand that sometimes work orders don't go according to plan, and we appreciate you bringing your concerns to our attention. Here's a quick guide to help you get the best possible outcome:

If the issue persists:

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• Initial Work order/Follow up with management:  For all initial issues, submit a work order through the Resident Center app or website with a detailed description of the problem. 

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• When to Escalate to HOA Board: 

  • For major unresolved issues, repairs not completed, and/or repeated follow-ups with no response, contact the HOA board directly using our new escalation email: cmworkorderissues@gmail.com.

  • Please use this escalation procedure only for issues that have not been successfully addressed through standard follow-up methods for work orders

  • Please include your unit and work order number when escalating to the HOA Board. 

 

Key Points to Remember: 

• Some work order requests may not be completed by J&J if they are the homeowner's responsibility.

• This community is governed by a Homeowners' Association. Not all repair and maintenance requests can be immediately addressed to prevent financial strain. While we value each homeowner's concerns about their home, the community must juggle multiple projects with limited resources. As highlighted in our financial newsletter, emergency repairs take precedence over cosmetic upgrades.

 

Tips to keep in mind: 

• Clear communication is key! The more details you provide (dates, times, reference numbers), the better we can understand the situation.

• Stay professional: Focus on facts

• Attach documentation: Include pictures, videos, or copies of emails if available.

 

By following these guidelines, we can work together to ensure a smooth and efficient work order experience for everyone.